Pokemon Card Orders, Returns & Support

Orders Helppokemon card orders

Order Status

For any order-related inquiries, please contact us via our official Instagram account or email to Gocollecta@outlook.com

Returns & Refunds

Need to send something back? Our simple returns process keeps your collection safe.

Policy Details

Shipping Simplified

Standard delivery in 1-3 business days within Canada
Real-time order tracking provided for every shipment
Carefully packed collectibles to ensure mint condition
Free national shipping on orders over $599

Track Order

Returns & Refunds

01

Final Sale Policy:

All TCG card sales are considered final once the order has been shipped.

We do not accept returns or exchanges for:

Trading cards
Sealed products
Booster boxes
Booster packs
Collectible items

02

Reporting an Issue:

Please inspect your order immediately upon delivery.

If there is any issue with your order, please contact us through our official Instagram account or Gocollecta@outlook.com within 24 hours of receiving your package.

Please include:

Your order number
Clear photos of the item and packaging
A brief description of the issue

03

Review Process:

Once we receive your request, we will review the information and determine whether a refund or replacement is available. Refunds or replacements are not guaranteed and will be handled on a case-by-case basis.

04

Shipping & Packaging:

Shipping fees are non-refundable unless the issue was caused by our mistake.

We are not responsible for:

Minor factory defects
Small packaging imperfections
Damage caused during shipping after the package has been handed to the carrier